Refund & Cancellation Policy

1. Cancelling your subscription

You can cancel a paid plan at any time from your Profile page — no email or phone call required. Cancellation stops all future charges. You keep full access to your paid features until the end of the period you have already paid for; after that your account moves to the free trial tier.

2. Refunds

Mailminer is a digital service delivered immediately, so subscription fees are generally non-refundable once the billing period has started. That said, we want the tool to work for you — we will consider a full or prorated refund in these situations:

• You were charged twice for the same period (duplicate payment) — always refunded in full.
• You were charged after you cancelled, due to a fault on our side — refunded in full.
• A technical fault on our side prevented you from using the service for a substantial part of a paid period — prorated refund.
• You subscribed by mistake and have used fewer than 5 extractions — contact us within 48 hours of the charge for a full refund.

Refunds are returned to the original payment method through our payment gateway and typically appear within 5–10 business days, depending on your bank.

3. What is not refundable

• Unused extraction allowance at the end of a billing period.
• Partial months after you have made substantial use of the service (beyond the mistaken-subscription case above).
• Accounts terminated for breach of our Terms & Conditions.

4. Failed payments

If a renewal payment fails, we will retry and email you. Your account may be limited to the free trial tier until payment succeeds. No debt accumulates and your extraction history is kept safe.

5. How to request a refund

Email contact@mstechnomedia.com from your registered address (or raise a ticket from Profile → Support) with the payment date and reason. We respond within 1 business day and, where approved, initiate the refund immediately.

6. Questions

Anything unclear here? Write to contact@mstechnomedia.com — we would rather resolve it than argue policy.